Refund policy
Last updated: September 22, 2026
This Refund Policy explains the conditions that apply to purchases made through our website. Because VELIALON LLC offers digital products and, where available, marketing, advisory, or consulting services, different refund conditions may apply depending on the type of purchase.
1. Merchant information
VELIALON LLC
EIN: 42-5121913
State Filing Number / Original ID: 2026-002084145
4405 Van Buren Ave, Cheyenne, WY 82001, United States
Email: info@velialonllc.com
Phone: +1 (235) 219-7924
2. Products and services covered
This Refund Policy may apply to:
• Digital products, including guides, playbooks, ebooks, templates, and similar downloadable materials
• Marketing-related products or services
• Advisory and consulting services, where available
• Other digital resources or services offered through our website
3. Digital products and final sales
Our digital products are generally delivered electronically and may become available immediately after payment.
Once a digital product has been accessed, downloaded, or otherwise made available to the customer, the purchase is generally considered final and non-refundable, except where:
• Applicable law requires otherwise
• An exception described in this Refund Policy applies
• We determine that a refund is appropriate based on the circumstances
Where applicable consumer law provides a right of withdrawal, that right may end once digital delivery begins if the legally required consent and acknowledgment have been provided.
4. Refund or replacement exceptions
We may review a refund, replacement, or access-restoration request when:
• A verified technical issue on our side prevents access to the purchased product
• The customer receives a different product from the one purchased
• A duplicate payment is confirmed
• A confirmed technical or processing error affects the transaction
Customers should notify us of digital-product access problems within 7 days of purchase whenever reasonably possible.
5. Marketing, advisory, and consulting services
Where personalized marketing, advisory, or consulting services are offered, refund eligibility may depend on whether work has already started.
Before the service begins, a full or partial refund may be considered depending on the circumstances.
Once work has started, a session has taken place, or personalized materials or services have been delivered, payments are generally non-refundable to the extent permitted by applicable law.
Where appropriate, we may instead offer rescheduling or another reasonable solution.
6. How to request a refund review
To request a refund review, contact:
Please include:
• Your full name
• The email address used for the purchase
• Your order or transaction number
• The product or service purchased
• A brief explanation of the reason for your request
We aim to review and respond to refund requests within 5 business days.
7. Duplicate or unauthorized charges
If you believe you were charged more than once for the same purchase, please contact us as soon as possible.
Confirmed duplicate charges may be refunded where appropriate.
If you believe a payment was made without your authorization, contact us promptly so we can review the transaction and provide any available assistance.
8. Refund method and processing time
Approved refunds are normally issued to the original payment method used for the purchase.
After a refund has been processed by VELIALON LLC, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
These external processing times are outside our control.
9. Chargebacks and payment disputes
If you experience a problem with a purchase, we encourage you to contact us first so we can review the issue and attempt to resolve it directly.
Fraudulent or unjustified payment disputes may result in suspension of access to purchased products or services and appropriate action regarding any amounts legitimately owed.
Nothing in this section limits any rights you may have under applicable law or through your payment provider.
10. Acceptance of this Refund Policy
By completing a purchase through our website, you acknowledge that you have had the opportunity to review this Refund Policy and agree to the conditions applicable to the product or service purchased.
11. Changes to this Refund Policy
VELIALON LLC may update this Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.
Any revised version becomes effective when published on this website.
12. Contact
For questions regarding refunds, payments, or purchases, please contact:
VELIALON LLC
4405 Van Buren Ave
Cheyenne, WY 82001
United States
Email: info@velialonllc.com
Phone: +1 (235) 219-7924