Shipping policy

Last updated: September 22, 2026

This Shipping Policy explains how products and services purchased through our website are delivered. Our products are primarily digital, so no physical shipping is required unless expressly stated otherwise.

1. Merchant information

VELIALON LLC
EIN: 42-5121913
State Filing Number / Original ID: 2026-002084145
4405 Van Buren Ave, Cheyenne, WY 82001, United States
Email: info@velialonllc.com
Phone: +1 (235) 219-7924

2. Digital products

VELIALON LLC offers digital products such as downloadable guides, playbooks, ebooks, templates, and similar digital resources.

These products are delivered electronically. No physical items are shipped, and no physical shipping carrier is involved.

3. Digital delivery

After payment has been successfully confirmed, access to your purchased digital product may be provided through:

• A direct download from our website
• A download link sent to the email address provided during checkout
• Access through the platform used to host the digital product
• Another electronic delivery method communicated at the time of purchase

Digital delivery is generally immediate after successful payment.

If a technical or payment-verification issue causes a delay, we aim to provide access as soon as reasonably possible and generally within 24 hours.

4. Customer responsibilities

To receive and access digital products successfully, customers are responsible for:

• Providing a valid and accurate email address
• Checking spam or junk folders when necessary
• Maintaining a suitable internet connection
• Using a compatible device and software
• Providing accurate information during checkout

VELIALON LLC is not responsible for delivery problems caused by incorrect customer information, device incompatibility, internet failures, or circumstances outside our reasonable control.

5. Marketing, advisory, and consulting services

Where marketing, advisory, consulting, or other professional digital services are offered, they may be delivered remotely through:

• Video or telephone calls
• Email
• Written reports or documents
• Online communication platforms
• Other digital methods agreed with the customer

Applicable schedules, appointments, or delivery timeframes will be communicated in connection with the relevant service.

6. Shipping and delivery costs

Because our products are delivered digitally, there are generally no physical shipping or delivery charges.

The final amount payable will be displayed during checkout, including any applicable taxes or other charges where required.

7. Delivery problems

If you have paid for a digital product but have not received access, please contact us within 7 days of purchase.

Email: info@velialonllc.com

Please provide:

• Your full name
• The email address used for the purchase
• Your order or transaction number
• A description of the delivery or access issue

Once the purchase has been verified, we will make reasonable efforts to resend or restore access without an additional delivery charge.

8. Re-access to purchased content

If you experience a legitimate technical problem accessing a digital product you previously purchased, you may contact us for assistance where re-access is technically available.

Replacement or renewed access does not permit the customer to copy, resell, share, or redistribute purchased content contrary to the applicable license or Terms of Service.

9. Taxes

Depending on your location and applicable law, taxes may be included in the displayed price or added during checkout.

Customers remain responsible for any tax obligations that apply to them in their jurisdiction where required by law.

10. Digital content and withdrawal rights

Because digital products may be delivered immediately after purchase, any applicable right of withdrawal may end once access or download begins where permitted by law and where the legally required consent or acknowledgment has been provided.

Please review our Refund Policy for additional information regarding refunds and digital-product purchases.

11. Changes to this Shipping Policy

VELIALON LLC may update this Shipping Policy from time to time to reflect changes in our products, delivery methods, business practices, or applicable requirements.

Any revised version will become effective when published on this website.

12. Contact

For questions regarding digital delivery or access to a purchase, please contact:

VELIALON LLC
4405 Van Buren Ave
Cheyenne, WY 82001
United States

Email: info@velialonllc.com
Phone: +1 (235) 219-7924